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Why can't I log in to my MT5 platform?

Updated 1 year ago

There are a number of reasons why you may be unable to log in to your platform. These could be: 

  1. Your login details are incorrect.
    Please ensure that you entered the correct details.
  2. You have selected the wrong server.
    Please ensure that you have selected GTioMarketsPty-Live for a live trading account and GTioMarketsPty-Demo for a Demo Trading Account.
  3. The MT5 trading platform you are using is not Global GT's platform.
    Please ensure you download the platform from our website or the Client Portal.
  4. You have internet issues.
    Please ensure that you are connected to the internet.

If you still face login issues, you can contact us for immediate support. Please remember that any screenshots you can provide us with will help us in identifying the issue.

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