Check if the size and/or the format of the document meets requirements.
Format and size accepted: 10 MB - jpeg, jpg, tiff, jfif, png, doc, docx and pdf.

Alternatively, if the problem persists, please open a ticket from your Client Portal or send all the relevant documents to [email protected]

If the KYC status does not change within 24 hours of sending your documents, please contact our Support team via live chat or email.